CANANRA RETURN & EXCHANGE POLICY

At CANANRA, we value your choices and strive for your complete satisfaction with our meticulously crafted products. While we believe you will love your purchase, we understand that a return or exchange may sometimes be necessary. This policy is designed to make the process as clear and convenient as possible for you.

1. Return & Exchange Window

  • You have 14 days from the date you received your product to submit a return or exchange request.
  • Unfortunately, after this 14-day period, CANANRA cannot process a refund or exchange.

2. Conditions for Eligible Returns & Exchanges

To ensure your rights and a smooth return process, your product must meet the following conditions:

  • Item Condition: The product must be in its original condition as when you received it – unused, undamaged, and unaltered.
  • Original Packaging: The product should be returned with its original packaging and all accompanying accessories and items (if any).
  • Special Case for Packaging: If your original packaging is unavailable, please inform CANANRA of this situation before sending your return. Afterward, please pack the item securely in a suitable replacement box with adequate protective materials to ensure it is well-protected during transit. Ensuring the item is well-protected remains your responsibility.
  • Proof of Purchase: Please provide a valid receipt or proof of purchase for us to proceed with the return or exchange process.

3. Other Important Notes

  • Return Address: The specific address for returning the product may vary depending on the item and will be clearly provided on the return shipping label we send you.
  • Do Not Send Directly to Manufacturer: Please do not send the product directly back to the manufacturer of any components. All returns and exchanges are handled through CANANRA.
  • Promotional Items: Products purchased during special promotional periods are considered final sale and are not eligible for a refund or exchange, unless the product has a manufacturing defect.

4. Refund Process (If Eligible)

  1. Receipt & Inspection: Upon receiving your returned product, CANANRA will inspect its condition. We will notify you via email that we have received your item.
  2. Notification of Outcome: After inspection, we will inform you whether your refund request has been approved, based on the stated conditions.
  3. Processing Refund: If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, typically within 3 business days.

5. If You Haven't Received Your Refund (If Eligible)

If you haven't received your refund after the expected timeframe, please follow these steps:

  1. First, check your bank account again.
  2. Contact your credit card company, as it may take some time for the transaction to be officially posted.
  3. Contact your bank, as there is often an internal processing period before the funds are credited.
  4. If you have completed all these steps and still have not received your refund, please contact us at info@cananra.com for assistance.

6. Regarding Shipping Costs

  • You will be responsible for paying the shipping costs for returning your product.
  • Original shipping costs (if any) and return shipping costs are non-refundable.
  • In the event of a refund, if CANANRA initially covered the return shipping cost for you (e.g., by providing a prepaid shipping label), this cost may be deducted from your total refund amount.

7. Regarding Exchanges (If Eligible)

  • The time it takes for your exchanged product to reach you may vary depending on your location and product availability. We will provide you with an estimated timeframe.

8. Need Further Assistance?

If you have any other questions about CANANRA's Return & Exchange Policy, please do not hesitate to contact us at info@cananra.com. We are always ready to assist.

Thank you for choosing CANANRA. We are honored to have you as a customer and truly value your trust!